The philosophy of Lean Thinking


"The nature of a company is determined by the needs of its consumers, which are fulfilled when a product or service is purchased. Customer satisfaction is the mission and purpose of every company. The answer to the question what our business is can only be found by looking at it from the outside, from the perspective of the buyer and the market." – Peter Drucker

"All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes." - Taiichi Ōno

Our mission
The ideas contained in the above-cited quote are the pillars of our company’s activity. The key to success is to look at the problem from the perspective of the purchasers of our Clients’ products, in order to help them notice and effectively eliminate the loss of:



material resources (materials, appliances)

financial resources

human resources

When you realise how much your company loses each day of production, you will understand how much you can gain thanks to our activity. This is where Lean Thinking begins.

Our whole work is based on the philosophy of Lean Thinking


1. Precise determination of the business objective

Precise determination of the business objective

This is a crucial phase. It’s not us but the Client who determines in which area they require support and what effect is required.

Examples of business objectives:

  • Improvement of financial liquidity by x%
  • Improvement of margin by x% through actions in operational area
  • Decrease of the amount of complaints by x%
  • Raising the level of sales by x%
  • Improvement of on-time delivery to the customer to the level of x%
  • Reduction of the area occupied by the plant by x%

2. Analysis of the current situation

Analysis of the current situation

The analysis of the current situation is the longest phase. We perform a series of audits:

  • Interviews with employees and management staff involved in the process
  • Observation of the process and evaluation directly at the production site, in warehouses, laboratories etc.
  • Analysis of statements and reports
  • Search for root causes of current problems
  • Conducting tests and experiments in order to verify the hypotheses

3. Determining the target state and ways to achieve it


The analysis results in DETERMINING THE TARGET. The target state assumes what level should be achieved by all the components of a given business objective, with respect to the current situation.


  • The list of the improvement actions and ways of carrying them out together with indication of business benefits
  • The method of collecting indicators essential for monitoring progress and a list of those indicators
  • Assigning people responsible for implementing it from among the Client’s employees

4. Implementation


IMPLEMENTATION is carried out efficiently thanks to two factors:

  • Thorough understanding of the situation at the stage of current state analysis allows drawing appropriate conclusions.
  • Employees who work directly on the process are our partners from the very beginning. We analyse the situation together, look for threats and opportunities, and discuss and work out solutions. Thereby, the implementation methods do not catch anyone off guard.

5. Verification of the stability of results obtained

Weryfikacja stabilności uzyskanych efektów

PROGRESS IS VERIFIED IN TIME and after confirmation of its stability Leanhill receives remuneration based on the successfee principle.

Almost100%of work performed in the location of the physical implementation of the process and with the operators of the process.

Why US

  • We work on the spot, together with the people involved in the process, and not from behind a laptop at a desk. The area operators and managers are not pushed aside but act and work out the best solutions together with us.
  • The Client designates a person responsible for the implementation of their part. Thanks to this, our cooperation is much more efficient, approved changes are tested/implemented without unnecessary decision-making or executive delays, and any doubts are quickly explained.
  • Each of the Client’s objectives is treated individually. We do not come with ready-made solutions used with other companies. We build our Client’s advantage basing on their own advantages.
  • We carry out particular improvements that lead to a specific business purpose, rather than only implementing general strategies.
  • We eliminate the root causes of problems, not only their effects.
  • We focus on solutions instead of theorising. Development of solutions happens largely through tests and not just neverending analyses at the office.
  • Our remuneration is tied directly to the results achieved and to their durability – success fee.
  • We base our work on the Lean Thinking philosophy, and not solely implement its tools. Employees learn this strategy in action and are able to continue this philosophy after the project’s completion.
  • Developed solutions are inherently non-investment ones (Lean Thinking philosophy)

LEAN principle