Improve what upsets you.
My favorite definition of lean management is the definition of American entrepreneur Paul Akers: ”Fix what bugs you.” To me, it reflects the essence of lean: common sense and action. Often while observing lean implementations or reading studies, I notice excessive formalization and attempts at by-the-book implementation. Point by point, tool after tool. At the declarative level, we are all champions. I am too. But when it comes to action, it’s much worse. The creator of the Toyota Production System, [...]