Lean – New Zealand style.
Vacation. What a beautiful time which, unfortunately, quickly comes to an end. From this year’s recreational leave in breathtaking New Zealand I have brought some interesting Lean observations: 1. Customer first. A broken fridge in the supermarket. In place of turning off the appliance or setting the ‘Slippery floor’ board next to the puddle, there is a well-marked mat that solves the problem – it’s not slippery, one doesn’t need to go round the board nor pay attention to the puddle [...]